Shipping policy
Order Processing & Dispatch
We prepare and dispatch all valid orders within 1–3 business days after payment confirmation to ensure customers receive their purchases in a timely manner. Processing time excludes weekends and New Zealand public holidays.
International Shipping & Delivery Time
Our standard international delivery generally takes 7–14 business days to arrive. The actual transit time may vary depending on the customer’s shipping destination, local logistics and customs clearance progress. For faster delivery, you may select the expedited rush shipping option during checkout.
Shipping Cost Calculation & Transparency
All shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost will be fully displayed at checkout before payment. We ensure complete transparency with no hidden fees or undisclosed surcharges for all orders.
Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes or related fees assessed by local customs authorities. All such charges are the sole responsibility of the order recipient. We advise customers to review local import regulations prior to placing an order to avoid unexpected additional costs. We hold no liability for customs-related fees, delays or order rejections caused by local import policies.
Packaging & Shipping Protection
We adopt high-strength, shockproof packaging materials to fully protect your apparel items and prevent damage during transit. For high-value orders, optional shipping insurance is available at checkout, offering extra protection and peace of mind for your shipment.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon delivery. If you discover any damage, leakage or severe deformation, please take photos for evidence, refuse to sign for the package, and contact our support team immediately. Claims for exterior packaging damage will not be accepted after signed delivery confirmation.
If any product manufacturing defects are found after signing for delivery, you must notify our customer support within 48 hours of receiving the package. We will verify the issue and arrange a reasonable return, exchange or other appropriate solution accordingly.
Customer Support
If you have any questions regarding shipping, customs clearance or delivery progress, our customer support team is always available to assist you with prompt and professional guidance. Contact us via email: info@kyeamart.shop or phone: +64 20 315 8924.
Thank you for choosing KYE AINSWORTH! We continuously optimize our logistics services to provide a faster, safer and worry-free shopping experience for every customer.